Privacy Policy | Professionals

CONVERTA PROFESSIONAL PRIVACY POLICY

Converta Pty Ltd | ABN 72 693 952 680 | ACN 693 952 680
converta.com.au | Version 1.4 | Last updated: 24 August 2026

1. Introduction

1.1 This Privacy Policy explains how Converta Pty Ltd ("Converta", "we", "our", "us") collects, uses, discloses, stores and protects personal information provided by or collected from professionals ("Professionals", "you", "your") who access or use the Converta platform (the "Platform").

1.2 Converta is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside the Converta Professional Platform Terms and Conditions.

1.3 Converta operates a lead generation platform that facilitates introductions between individuals seeking services ("Customers") and independent Professionals who provide those services. Converta is a facilitator of introductions only and is not a party to any service or contract between you and a Customer.

2. Information We Collect

2.1 Information you provide:

(a) Identity and contact information: your name, email address and phone number.

(b) Business and licensing information: your business or company name, any licence, registration or authorisation details relevant to the services you provide, the geographic areas in which you operate, and any external review or verification links you provide.

(c) Service preferences: your preferred client profile and the types of leads you wish to receive.

(d) Profile information: information you provide for display to Customers, where a Platform feature or your plan provides for profile display.

2.2 Payment and billing information: records of your credit purchases, subscription plan, billing interval, renewal dates and payment history. Full payment card details are held by our payment provider, not by Converta.

2.3 Information collected automatically:

(a) Device and browser information: device type, operating system, browser type and version.

(b) Usage information: pages viewed, features accessed, leads browsed, leads unlocked, login history, time spent on the Platform, and clickstream data.

(c) Screen recordings and session data: we may record screen interactions and session replays to analyse use and improve the Platform.

(d) Cookies and similar technologies: we and our service providers may use cookies, pixels and similar tracking technologies to collect usage data and support Platform functionality.

3. How We Use Your Information

3.1 Platform operation: to provide, maintain and improve the Platform and its features.

3.2 Account management: to process your registration, verify your eligibility and any licensing or authorisation, manage your account, and communicate with you about your account.

3.3 Lead matching: to display relevant leads based on your operating areas, preferences and activity, and to deliver leads to you in accordance with the features of your plan.

3.4 Billing: to process your credit purchases and recurring subscription payments through our payment provider, manage renewals, and follow up failed payments.

3.5 Feature delivery: where a feature of the Platform or your plan provides for it, to display your profile information to Customers, and to communicate with Customers on your behalf using your name and business details.

3.6 Analytics and improvement: to analyse usage patterns, improve functionality and develop new features, including reviewing screen recordings and session data.

3.7 Communication: to contact you about your account, Platform updates, new features or matters relevant to your use of the Platform.

3.8 Marketing: to send you communications about Converta services, promotions or related offerings. You may opt out at any time.

3.9 Customer communication: we may share certain information about you (such as your name, business name, location or profile) with matched Customers to facilitate introductions and set expectations before you make contact.

3.10 Promotional use: we may use your name, business name, reviews or feedback for Converta's marketing and promotional purposes.

3.11 Automated processing and AI: we may use automated and AI-assisted processing of your account and usage information for the purposes described in this Policy, including operating and improving the Platform.

3.12 Aggregated insights: we may use and share aggregated or de-identified information in marketing materials, industry reports or commercial data products. This will not identify you or your business individually.

3.13 Legal and compliance: to comply with applicable laws, respond to legal process, enforce our Terms, and protect the rights, property or safety of Converta or others.

4. Disclosure of Your Information

4.1 Customers. To facilitate matching and introductions, we may share limited information about you with Customers, such as your name, business name, location and profile information. Where a feature of the Platform or your plan provides for communications to be sent to Customers on your behalf, those communications will identify you and may include your contact details so the Customer can respond to you directly.

4.2 Third-party service providers. We engage third-party providers who may access your information only as necessary to perform their functions. These include website hosting and infrastructure, payment and subscription billing processing, analytics and session recording tools, SMS and email communication platforms, and data storage and workflow automation tools.

4.3 Integrated service partners. We may partner with third-party companies to offer optional or integrated services connected to the Platform. If you choose to use one of these, we may share your name and contact information with that partner so they can set up and provide the service and analyse your usage of it. Some partners are separate controllers of your data, and their use of your information will be governed by their own privacy policies.

4.4 Business transfers. In connection with any merger, sale of company assets, financing, acquisition, or transition of service to another provider, or in the event of insolvency, bankruptcy or receivership, your personal information may be disclosed or transferred to a successor or acquirer and their advisors as part of that transaction.

4.5 Legal requirements. We may disclose your information where required or permitted by law, including to comply with a court order, subpoena, regulatory investigation or other legal process.

4.6 Commercial confidentiality. Your credit purchases, subscription status and lead unlocking behaviour are commercially confidential and will not be disclosed to other Professionals, except as required by law.

4.7 Referral arrangements. Converta may receive fees, commissions or other benefits from third-party partners in connection with introductions or referrals made through or in connection with the Platform, including where you choose to use a partner service.

5. Customer Data You Receive

5.1 When you unlock or receive a Customer lead, you receive personal information about that Customer. In relation to that information, you act as an independent party responsible for your own compliance with the Privacy Act 1988 (Cth) and the APPs, and with all other laws applicable to your handling of personal information and your communications with Customers, including the Spam Act 2003 (Cth) and Do Not Call Register obligations.

5.2 You must only use Customer information for the purpose of contacting and servicing that Customer, must not resell, redistribute or repurpose it, and must honour any opt-out or unsubscribe request. Your obligations in relation to Customer data are set out further in the Converta Professional Platform Terms and Conditions.

6. Cross-Border Disclosure

6.1 Some of our third-party providers are located outside Australia, including in the European Union and the United States. Your personal information may be transferred to, stored in, and processed in those jurisdictions. Where we disclose information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs. By using the Platform, you consent to this transfer.

7. Data Retention

7.1 We retain your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Following account closure, we may retain your information for a reasonable period as required by law or for legitimate business purposes. Where retention is no longer necessary, we will delete or de-identify your information, isolating it from active processing where immediate deletion is not possible. Aggregated or de-identified data may be retained without limitation.

8. Your Rights and Choices

8.1 You may opt out of marketing at any time by contacting us at ben@converta.com.au.

8.2 You may request access to or correction of the personal information we hold by contacting us at the details in clause 11.

8.3 You may request deletion of your personal information by contacting us at the details in clause 11. We will take reasonable steps to delete it from our active systems, subject to legal or operational requirements.

9. Data Security

9.1 Converta takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We use commercially available security measures and work with reputable third-party platforms. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

10.1 The Platform may use cookies, session recording tools and similar technologies to support functionality, analyse usage and improve the experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

11. Contact Us

Converta Pty Ltd

Email: ben@converta.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

12.1 We may update this Privacy Policy from time to time. The updated policy will be posted with a revised "Last updated" date. Continued use of the Platform after any changes constitutes acceptance of the updated policy.