Terms & Conditions | Professionals

CONVERTA PROFESSIONAL PLATFORM TERMS AND CONDITIONS

Converta Pty Ltd | ABN 72 693 952 680 | ACN 693 952 680
Version 1.4 | Last updated: 24 August 2026

1. Overview and Acceptance

1.1 These Terms govern access to and use of the Converta platform (the "Platform") by professionals who use Converta to access leads ("you", "your"). By registering for or using the Platform, you confirm you have read, understood and agree to these Terms. A separate Privacy Policy governs how we handle your personal information.

1.2 Converta operates a lead generation platform that facilitates introductions between individuals seeking services ("Customers") and independent professionals. Converta is a facilitator of introductions only and is not a party to any contract between you and a Customer.

1.3 The Platform offers two ways to pay for access: credit packages (clause 7) and optional subscription plans (clause 8). These Terms apply to both.

1.4 Converta may agree individual commercial terms with a professional in writing (for example custom packages, pricing or features). Where it does, those individual terms prevail over these Terms to the extent of any inconsistency, and these Terms continue to apply to everything else.

2. Relationship of the Parties

2.1 You are an independent business and an independent contractor of your Customers. Nothing in these Terms creates any employment, agency, partnership, joint venture or franchise relationship between you and Converta.

2.2 Converta does not perform, supervise, direct or control the services you provide to Customers. Any services you provide are supplied under a separate contract between you and the Customer, without any involvement of Converta.

2.3 You are free to provide your services outside the Platform, including through competing platforms, to set your own prices and terms with Customers, and to accept or decline any Customer.

2.4 You are solely responsible for your own tax obligations arising from your business, including income tax, GST and superannuation. Converta does not withhold or remit any amount on your behalf.

2.5 Converta may receive fees, commissions or other benefits from third-party partners in connection with introductions or referrals made through or in connection with the Platform. Where you choose to use a partner service, any such arrangement does not change the price you pay unless displayed at the point of purchase.

3. Eligibility and Registration

3.1 To use the Platform you must register an account, complete your profile, provide accurate information and keep it current, and set your operating regions and lead preferences.

3.2 You must hold and maintain any licence, registration, permit or authorisation required to provide your services in Australia. You must only offer and provide services for which you hold the necessary skills, expertise and authorisation. You are solely responsible for identifying and obtaining any licence, permit or registration required before providing your services.

3.3 You may hold only one account per business you operate. We may remove duplicate accounts controlled by you for materially the same services.

3.4 Converta may verify your eligibility, request supporting documentation, and suspend or remove any account that does not meet these requirements or breaches these Terms.

3.5 Converta may decline any registration, or decline any credit or subscription purchase, at its discretion and without giving reasons. Where a purchase is declined after payment, the amount paid will be refunded in full.

4. Account Security and Authorised Users

4.1 You are responsible for safeguarding and maintaining the confidentiality of your account login details, and you must not share them with anyone outside your business.

4.2 You are responsible for all activity on your account, including credit use, purchases and communications, whether carried out by you or by any employee or agent of your business you allow to use the account. If any person using your account breaches these Terms, you are liable for that breach.

4.3 You must notify Converta immediately if you suspect or become aware of any unauthorised access to or use of your account.

4.4 You must not access or use the account of another professional without Converta's consent, and you must not attempt to re-register after your account has been terminated for breach.

5. Insurance

5.1 You must hold and maintain all insurance a prudent operator in your industry would hold, including professional indemnity and public liability cover appropriate to the services you provide, covering any damage, loss or error arising from your services.

6. How Access Works

6.1 The core of the Platform is a credit model. You purchase credits and use those credits to unlock leads. Subscriptions under clause 8 provide additional features but do not replace credits. Unless expressly stated in the features of a subscription plan at the point of purchase, a subscription does not include credits and does not entitle you to unlock leads without credits.

7. Credits and Credit Packages

7.1 You purchase credits in packages. The number of credits in each package, the price, and the validity period of those credits are displayed at the point of purchase.

7.2 One credit unlocks one standard lead unless a different credit cost is displayed for a particular lead or unlock type before you unlock.

7.3 Credits are consumed at the moment you unlock a lead. An unlock is final and cannot be reversed, and consumed credits are not returned, except where a replacement is provided under clause 12.

7.4 Credits expire at the end of the validity period displayed at the point of purchase. Unused credits expire at the end of that period and have no cash value. Converta may extend a validity period at its discretion, but is not obliged to do so.

7.5 Converta may from time to time add credits to your account (for example as a lead replacement under clause 12, a goodwill gesture, a referral reward, or a promotional offer). Credits added by Converta are ordinary credits, function identically to purchased credits, and carry the validity period stated at the time they are added.

7.6 You can view your current credit balance at any time in your account.

8. Subscriptions

8.1 Converta offers optional paid subscription plans. Each plan provides additional Platform features. The features, price and billing interval of each plan are displayed at the point of purchase.

8.2 Subscriptions renew automatically at the end of each billing period until cancelled. By subscribing, you authorise Converta to charge the applicable recurring fee to your registered payment method at each renewal.

8.3 You may cancel a subscription at any time through your account or by written notice to Converta. Cancellation takes effect at the end of the current billing period. Fees already paid for the current billing period are non-refundable except as required by law.

8.4 The features included in a subscription plan are those described at the point of purchase. Converta may offer different plans with different features from time to time.

8.5 Where a feature of your plan involves Converta communicating with Customers on your behalf, you authorise Converta to do so in your name, you are responsible for the accuracy of the information used, and you remain solely responsible under clause 13 for all subsequent communications with the Customer.

8.6 All plan features depend on lead availability. A subscription does not guarantee lead volume, lead availability, or any commercial outcome.

8.7 Where Converta offers a free trial of a subscription plan, the trial period will be stated at sign-up. Unless you cancel before the end of the trial period, your plan will convert to a paid subscription at the end of the trial and the applicable fee will be charged at the interval displayed at sign-up.

8.8 Converta may add to, improve, update or substitute subscription plan features at any time without notice, provided the plan remains materially equivalent overall. Where a change materially reduces the overall features of your plan, Converta will give you a minimum of thirty (30) days notice, and you may cancel under clause 8.3 before the change takes effect.

8.9 Converta may make features available on a trial, beta, pilot or early access basis. Such features are provided as is, may be modified or withdrawn at any time without notice, and do not form part of the guaranteed features of any plan.

8.10 If a recurring payment fails, Converta may suspend the features of your plan until payment is made. Repeated failed payments may result in cancellation of your plan.

8.11 Subscription fees are separate from credit purchases. Cancelling a subscription does not affect your credit balance, and expiry of credits does not affect your subscription.

8.12 Where a feature of your plan connects the Platform to your own or a third-party system, you are responsible for that system, its credentials and its configuration. Converta may suspend or disconnect an integration that malfunctions, creates a security risk, or interferes with the Platform. Converta is not liable for any loss of data or leads arising from the failure or misconfiguration of a system you connect.

9. Lead Access and Exclusivity

9.1 A standard lead may be unlocked by a limited number of professionals. The maximum number of unlocks available for a lead, and how many spots remain, are displayed before you unlock. Once the maximum is reached, the lead shows as Sold Out and is no longer available for standard unlock.

9.2 Selected leads may be offered for exclusive purchase. An exclusive purchase uses additional credits, as displayed at the point of purchase, and gives the purchasing professional sole access to that lead. Once purchased exclusively, no other professional can access that lead, and it shows as Sold Exclusively.

9.3 Converta may permit access to a lead in circumstances other than a standard unlock, including under the features of a subscription plan. Where this occurs, a lead may be accessed by more professionals than the standard limit displayed.

9.4 The credit cost of each lead is set by Converta at its discretion and is displayed before you unlock. Individual lead costs may vary between leads and may change at any time without notice.

9.5 Lead availability varies with market conditions. Converta does not guarantee the availability of leads in any particular location, category, budget range, volume or timeframe.

10. Lead Allocation

10.1 Leads are made available to professionals based on matching criteria, which may include your service category, operating regions, lead preferences and account status.

10.2 The timing and order in which leads become visible or available to professionals may be influenced by commercial arrangements between Converta and professionals, including the plan you hold.

10.3 Nothing in this clause 10 obliges Converta to make any particular lead available to you, and Converta retains discretion over how leads are allocated and displayed on the Platform.

11. Lead Qualification

11.1 Every lead has completed a qualification process before being made available on the Platform. Leads are verified by SMS one-time passcode (OTP). Qualification may also include checks against third-party databases, additional verification steps, or phone contact, depending on the information provided.

11.2 Verification is limited and is not a guarantee. Converta does not warrant the accuracy of Customer-provided information, that any lead will respond, engage, convert or transact, or that any lead is free of error. Customer conduct is outside Converta's control.

12. Lead Replacements

12.1 If a lead is genuinely invalid (for example the contact details are incorrect, the person is completely uncontactable across multiple attempts, or the person was not a genuine enquiry and did not understand what they submitted), you may request a review by contacting Converta within seven (7) days of unlocking the lead.

12.2 If Converta determines the lead was invalid, one credit will be added to your account under clause 7.5.

12.3 The following are not grounds for replacement: the Customer is not ready to proceed yet, is still deciding on their requirements, or chose not to proceed after contact. Converta's decision on replacements is final.

13. Customer Contact and Compliance

13.1 You are solely responsible for ensuring all contact with Customers complies with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and all other applicable telemarketing, consumer protection and privacy laws. This includes obtaining any required consent, maintaining records of consent, and honouring any opt-out or unsubscribe request, whether made to you directly or through the Platform.

13.2 Clause 13.1 applies equally to communications you send yourself and to your ongoing contact with a Customer following any automated communication sent on your behalf under clause 8.5.

13.3 Converta has no liability for any claim, loss or penalty arising from your communications with Customers, and you release Converta from the same.

14. Professional Conduct

14.1 You must at all times deal with Customers honestly, professionally and in good faith, and perform any services you agree to provide with due care and skill and in compliance with all laws applicable to your services.

14.2 You must respond to Customers you have unlocked promptly, honour commitments you make to Customers, and make clear to Customers that any services are provided by you and not by Converta.

14.3 You must not use offensive, abusive or threatening language or behaviour toward Customers or Converta personnel.

14.4 You must not submit or procure reviews of your own services, must not offer any incentive for a review that is conditional on the review being positive, and must only report a review by another person in good faith. Any external review link you provide for verification must relate to your business and contain genuine reviews.

14.5 You must not make false or misleading public statements about the Platform or Converta. This clause does not restrict you from making honest statements about your own experience or from making any report or complaint to a regulator.

14.6 Converta may suspend or terminate your account where your conduct breaches this clause 14, or where the volume or seriousness of complaints from Customers about your conduct or services is, in Converta's reasonable opinion, detrimental to the Platform.

15. Data Protection and Customer Data

15.1 In relation to any Customer personal information you receive through the Platform, you and Converta each act as an independent controller of that information. You determine how you handle it and are solely responsible for your own compliance.

15.2 You must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles at all times in your handling of Customer information.

15.3 You must provide Customers with clear information about how you handle their personal information and the purposes for which you use it.

15.4 You must not retain or process Customer information for longer than necessary for the purpose of contacting and servicing that Customer, or as otherwise agreed with the Customer or required by law.

15.5 You must notify Converta within 48 hours of becoming aware of any actual or suspected data breach involving Customer information received through the Platform, and provide reasonable assistance to handle it.

15.6 On reasonable notice of not less than 14 days, Converta may request reasonable evidence of your compliance with this clause 15, and you must provide it.

15.7 You indemnify Converta for any cost, fine, penalty, claim, loss or expense arising from your breach of this clause 15.

16. Acceptable Use, Confidentiality and Anti-Circumvention

16.1 Lead information provided to you is for your use in contacting and servicing that Customer only. You must not resell, redistribute, share or repurpose lead information for any other purpose.

16.2 Your activity on the Platform, including your account presence, subscription status, credit purchases and lead unlocking behaviour, is commercially confidential. Converta will not disclose this to other professionals or Customers without your consent, except:

(a) as required by law;

(b) as necessary to deliver a feature you have activated (for example, displaying your profile to Customers under a subscription plan);

(c) in aggregated or anonymised form that does not identify you or your business; or

(d) on a confidential basis to Converta's professional advisers, auditors, existing or prospective investors, or an existing or prospective acquirer of Converta or the Platform and their advisers, in connection with an investment, financing, sale or similar transaction.

16.3 You must keep confidential all non-public information about the Platform and Converta's business that you obtain through your use of the Platform, including lead pricing structures, unlock volumes, credit and subscription pricing not publicly displayed, and the operation of lead allocation. This obligation does not apply to information that enters the public domain other than through your breach, or that you are required to disclose by law.

16.4 You must not copy, scrape, extract, reverse engineer or decompile any part of the Platform, use the Platform or its data to build a product or service that competes with Converta, or obtain Customer contact details by any means other than through the Platform.

16.5 You must not use the Platform to send unlawful, misleading or harassing communications to Customers, or in any way that breaches applicable laws.

16.6 Breach of this clause 16 may result in immediate suspension or termination of your account.

17. Payment

17.1 All payments, including credit purchases and subscription fees, are processed through our third-party payment provider. By purchasing credits or subscribing to a plan you authorise Converta to charge the applicable amounts.

17.2 Prices are displayed at the point of purchase and are inclusive of GST where applicable.

17.3 Credit purchases and subscription fees are non-refundable except as set out in these Terms or as required by law.

17.4 If you believe there are exceptional circumstances affecting your purchase, you may contact Converta with an explanation, and Converta will consider your request in good faith. Converta may, entirely at its discretion, offer a full or partial refund, a validity extension, additional credits or another remedy. Any such remedy is a goodwill gesture only and does not create an entitlement, obligation or precedent for any other request.

17.5 If you initiate a chargeback or payment dispute through your card issuer or bank in relation to credits that have been wholly or partly consumed, or fees for features that have been provided, Converta may immediately suspend your account, freeze any remaining credit balance pending resolution, and recover from you the disputed amount together with reasonable administrative and processing costs incurred in responding to the dispute. This clause does not limit your rights under the Australian Consumer Law.

17.6 Where any amount is owed by you to Converta, including under clause 17.5 or clause 20, Converta may set that amount off against any credit balance, refund or other amount otherwise payable or attributable to you. Where your account carries a negative balance, Converta may require payment before restoring access.

17.7 Promotional offers, discounts and introductory pricing may be varied or withdrawn by Converta at any time. A price or offer made available at one time does not create any entitlement to the same price or offer at a later time.

17.8 Where a price is displayed in error, Converta may cancel the affected purchase and refund any amount paid for it, or offer you the option to proceed at the correct price. Converta is not obliged to honour a price that is obviously erroneous.

17.9 Any amount owed by you to Converta under these Terms that remains unpaid fourteen (14) days after written demand accrues interest at 2% per annum above the cash rate target published by the Reserve Bank of Australia, calculated daily from the due date until paid.

18. Indemnity

18.1 You indemnify Converta in full against all losses, liabilities, costs, damages and expenses (including reasonable legal fees) arising from or in connection with your breach of these Terms, the services you provide to Customers, your handling of Customer information, or any claim brought by a Customer or third party relating to your conduct or services.

19. Intellectual Property, Your Content and Feedback

19.1 All intellectual property rights in the Platform and its content belong to Converta. These Terms do not grant you any rights in the Platform, its data, branding or content.

19.2 You retain ownership of content you upload to the Platform (such as your profile, reviews or feedback) and grant Converta a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce and display that content, including your profile and business name, for the purpose of operating and marketing the Platform, including displaying your profile to Customers where a feature of your plan or the Platform provides for it.

19.3 Converta may edit, reformat, decline to display or remove any profile or other content you upload, at its discretion, including to correct inaccuracies or to maintain the quality and consistency of the Platform.

19.4 Where you provide Converta with ideas, suggestions, requests or feedback about the Platform (including requests for new service categories or features), Converta may use, develop and commercialise them without restriction, attribution or payment, and you assign to Converta any intellectual property rights arising in them to the extent necessary for Converta to do so.

19.5 Neither party may use the other's name, trade marks or logos for promotional purposes without the other's consent, except as permitted under clause 19.2.

20. Breach Fee

20.1 Where you breach clause 16, or commit a serious breach of clause 14 (including sending unlawful or harassing communications to a Customer), Converta may charge you an additional fee of up to five (5) times the credit cost of the lead concerned, charged to your registered payment method. You acknowledge this represents a reasonable and proportional estimate of the administrative and investigative costs Converta incurs as a result of your breach, and does not constitute a penalty. This remedy is in addition to, and does not limit, any other rights or remedies available to Converta.

21. Limitation of Liability

21.1 The Platform, all leads and all subscription features are provided on an "as available" basis. To the maximum extent permitted by law, Converta is not liable for any loss, damage or expense arising from your use of the Platform, any lead, or any subscription feature, including lost revenue, failed transactions, or the conduct of any Customer.

21.2 The Platform may be unavailable from time to time due to maintenance, updates or events outside Converta's control. Converta is not liable for, and no refund, credit extension or other compensation is payable in respect of, any period of unavailability, except as required by law.

21.3 Converta's total liability under these Terms is limited to the total amount you paid to Converta for credits and subscription fees in the three (3) months immediately preceding the event giving rise to the claim.

21.4 Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

22. Suspension and Termination

22.1 You may stop using the Platform at any time. Cancellation of subscriptions is governed by clause 8.3.

22.2 Converta may suspend your account immediately and without prior notice where Converta reasonably suspects fraud, a breach of clause 14 or clause 16, a payment dispute under clause 17.5, or conduct that risks harm to Customers, other professionals or Converta, pending investigation. Your credit balance is frozen during any such suspension. If the investigation does not establish grounds for termination, your account and balance will be restored.

22.3 Converta may terminate your account for breach of these Terms, ineligibility, or conduct described in clause 22.2 that is established on investigation.

22.4 Where your account is terminated for breach or ineligibility, unused credits are forfeited and current subscription fees are not refunded, unless otherwise required by law.

22.5 Where Converta terminates your account without cause, unused purchased credits will be refunded on a pro rata basis or honoured for their remaining validity period, and any subscription fees paid for the period after termination will be refunded on a pro rata basis.

22.6 Converta may change the service categories and geographic regions in which it operates at any time. This is not a termination of your account. Where a change affects a category or region in which you operate and you hold unused credits, Converta will offer you the option to apply those credits elsewhere on the Platform or, where no reasonable alternative exists, a pro rata refund of those credits.

22.7 If you cease providing your services or no longer wish to receive leads, you must notify Converta so your account can be deactivated and Customers are not matched with you.

22.8 Converta may terminate your account immediately if you enter into administration, liquidation, receivership, bankruptcy, or any composition or arrangement with your creditors, or cease or threaten to cease carrying on your business.

22.9 Converta may deactivate an account that has been inactive for an extended period, after giving you not less than fourteen (14) days notice by email. Deactivation for inactivity is not a termination for breach. Any unexpired credits at the time of deactivation are preserved and restored if you reactivate within their validity period.

23. Operational Communications

23.1 As part of operating the Platform, Converta may contact you by email, SMS, phone or in-app notification about your account, new leads matching your preferences, your credit balance, your subscription, and your use of the Platform. This may include automated messages and calls, including calls assisted by AI tools.

23.2 Converta may record calls with you for quality assurance and training purposes. You may decline recording of a particular call by telling us at the time.

23.3 You may opt out of marketing communications at any time. You cannot opt out of essential service communications while you hold an active account.

24. Disputes

24.1 If you have a dispute with Converta arising from these Terms or your use of the Platform, you must first notify Converta in writing with reasonable details of the dispute, and give Converta thirty (30) days to investigate and seek to resolve it, before commencing any external proceedings. This clause does not prevent either party from seeking urgent interlocutory relief, and does not limit your rights under the Australian Consumer Law.

25. Notices

25.1 Any notice under these Terms must be in writing. Notices to Converta must be sent to ben@converta.com.au. Notices to you will be sent to the email address registered to your account and are deemed received 24 hours after sending.

26. Changes to These Terms, Plans and Pricing

26.1 Converta may update these Terms, subscription plan features, package structures and pricing from time to time.

26.2 Converta will provide a minimum of thirty (30) days notice before any increase in credit package prices or subscription fees, any material reduction in the overall features of a subscription plan, or any material change to these Terms takes effect. For clarity, this notice obligation does not apply to the credit cost of individual leads under clause 9.4, to promotional pricing under clause 17.7, or to the introduction of new packages, plans or features.

26.3 If you do not accept a material change, you may stop using the Platform and cancel any subscription under clause 8.3 before the change takes effect. Continued use of the Platform after the notice period constitutes acceptance.

26.4 Changes do not apply retrospectively to credits already purchased. Credits already in your account retain the validity period displayed when they were purchased or added.

26.5 These Terms replace any earlier terms and conditions between you and Converta relating to the Platform. Credits purchased under earlier terms retain the validity period that applied when they were purchased, and in all other respects your continued use of the Platform after these Terms take effect is governed by, and constitutes acceptance of, these Terms.

27. Assignment

27.1 Converta may assign, novate or transfer its rights and obligations under these Terms to another entity, including in connection with a sale, restructure or transfer of the Platform or Converta's business, without your consent. Where this occurs, your credits and any subscription will be honoured by the incoming entity on the same terms.

27.2 You may not assign or transfer your rights or obligations under these Terms without Converta's prior written consent.

28. General

28.1 If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, the remaining provisions continue in full force and effect.

28.2 A failure or delay by Converta to enforce any provision of these Terms is not a waiver of that provision or of Converta's right to enforce it later.

28.3 These Terms, together with the Professional Privacy Policy and any features and prices displayed at the point of purchase, constitute the entire agreement between you and Converta in relation to the Platform.

28.4 These Terms do not confer any rights on any person other than you and Converta.

28.5 Clauses 13.3 (release), 15.7 (data indemnity), 16 (confidentiality and acceptable use), 18 (indemnity), 20 (breach fee), 21 (limitation of liability), 24 (disputes) and this clause 28.5 survive the closure or termination of your account for any reason.

28.6 Converta is not liable for any failure or delay in performing its obligations under these Terms caused by events outside its reasonable control, including the failure or degradation of third-party infrastructure, hosting, payment, telecommunications or messaging services, internet outages, natural disasters, government action, or industrial disputes.

29. Governing Law

29.1 These Terms are governed by the laws of Queensland, Australia, and are subject to the exclusive jurisdiction of the courts of Queensland.

30. Contact

Converta Pty Ltd | ABN 72 693 952 680

Email: ben@converta.com.au