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Terms & Conditions

Last updated 12 July 2026

CONVERTA PROFESSIONAL PLATFORM TERMS & CONDITIONS

Converta Pty Ltd | ABN 72 693 952 680 | ACN 693 952 680
Last updated: 5 July 2026

  1. Overview

These Terms govern access to and use of the Converta platform (the "Platform") by professionals who use Converta to access leads ("you", "your"). By registering for or using the Platform, you confirm you have read, understood and agree to these Terms. A separate Privacy Policy governs how we handle your personal information.

Converta operates a lead generation platform that facilitates introductions between individuals seeking services ("Customers") and independent Professionals. You purchase lead credits and use those credits to unlock leads that match your criteria. Converta is a facilitator of introductions only and is not a party to any contract between you and a Customer.

  1. Eligibility and Registration

To use the Platform you must:

  • Register an account and complete your profile.

  • Hold and maintain any licence, registration, permit or authorisation required to provide your services in Australia.

  • Provide accurate information and keep it current.

  • Set your operating regions and lead preferences.

You must only offer and provide services for which you hold the necessary skills, expertise and authorisation. You are solely responsible for identifying and obtaining any licence, permit or registration required before providing your services.

You may hold only one account per business you operate. We may remove duplicate accounts controlled by you for materially the same services.

Converta may verify your eligibility, request supporting documentation, and suspend or remove any account that does not meet these requirements or breaches these Terms.

  1. Insurance

You must hold and maintain all insurance a prudent operator in your industry would hold, including professional indemnity and public liability cover appropriate to the services you provide, covering any damage, loss or error arising from your services.

  1. Lead Credits and Packages

The Platform operates on a credit model. There are no subscriptions.

  • You purchase lead credits in packages. The number of credits in each package and the price are displayed at the point of purchase.

  • One credit unlocks one standard lead.

  • Credits purchased in a package expire 90 days from the date of purchase. Unused credits expire at the end of that period and have no cash value.

  • Converta may from time to time issue bonus leads (for example as a lead replacement, goodwill credit, referral reward, or promotional offer). Bonus leads do not expire unless stated otherwise.

  • When you unlock a lead, bonus leads are deducted from your account first. Purchased package credits are only used once your bonus leads are exhausted.

You can view your current credit balance and bonus lead balance at any time in your account.

  1. Lead Access and Exclusivity

  • A standard lead may be unlocked by a maximum of three (3) professionals. You can see how many spots remain before you unlock. Once three professionals have unlocked a lead, it shows as Sold Out and is no longer available.

  • Selected leads may be offered for exclusive purchase. An exclusive purchase uses additional credits, as displayed at the point of purchase, and gives the purchasing professional sole access to that lead. Once purchased exclusively, no other professional can access that lead, and it shows as Sold Exclusively.

  • Lead availability varies with market conditions. Converta does not guarantee the availability of leads in any particular location, category, budget range, volume or timeframe.

  1. Lead Qualification

Every lead has completed a qualification process before being made available on the Platform. All leads are verified by SMS one-time passcode (OTP). Qualification may also include checks against third-party databases, additional verification steps, or phone contact, depending on the information provided.

Verification is limited and is not a guarantee. Converta does not warrant the accuracy of Customer-provided information, that any lead will respond, engage, convert or transact, or that any lead is free of error. Customer conduct is outside Converta's control.

  1. Lead Replacements

If a lead is genuinely invalid (for example the contact details are incorrect, the person is completely uncontactable across multiple attempts, or the person was not a genuine enquiry and did not understand what they submitted), you may request a review by contacting Converta within seven (7) days of unlocking the lead.

If Converta determines the lead was invalid, one bonus lead will be added to your account.

The following are not grounds for replacement: the Customer is not ready to proceed yet, is still deciding on their requirements, or chose not to proceed after contact. Converta's decision on replacements is final.

  1. Payment

All payments are processed through our third-party payment provider. By purchasing credits you authorise Converta to charge the applicable amount. Prices are displayed at the point of purchase and are inclusive of GST where applicable. Credit purchases are non-refundable except as set out in these Terms or as required by law.

  1. Data Protection and Customer Data

In relation to any Customer personal information you receive through the Platform:

  • You and Converta each act as an independent controller of that information. You determine how you handle it and are solely responsible for your own compliance.

  • You must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles at all times in your handling of Customer information.

  • You must provide Customers with clear information about how you handle their personal information and the purposes for which you use it.

  • You must not retain or process Customer information for longer than necessary for the purpose of contacting and servicing that Customer, or as otherwise agreed with the Customer or required by law.

  • You must notify Converta within 48 hours of becoming aware of any actual or suspected data breach involving Customer information received through the Platform, and provide reasonable assistance to handle it.

  • On reasonable notice of not less than 14 days, Converta may request reasonable evidence of your compliance with this clause, and you must provide it.

  • You indemnify Converta for any cost, fine, penalty, claim, loss or expense arising from your breach of this clause.

  1. Telemarketing and Direct Marketing Compliance

You are solely responsible for ensuring all contact with Customers complies with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and all other applicable telemarketing, consumer protection and privacy laws. This includes obtaining any required consent, maintaining records of consent, and honouring any opt-out or unsubscribe request, whether made to you directly or through the Platform.

Converta has no liability for any claim, loss or penalty arising from your communications with Customers, and you release Converta from the same.

  1. Acceptable Use, Confidentiality and Anti-Circumvention

  • Lead information provided to you is for your use in contacting and servicing that Customer only. You must not resell, redistribute, share or repurpose lead information for any other purpose.

  • Your activity on the Platform, including your account presence, credit purchases and lead unlocking behaviour, is commercially confidential. Converta will not disclose this to other professionals or Customers without your consent, except as required by law.

  • You must not copy, scrape, extract, reverse engineer or decompile any part of the Platform, use the Platform or its data to build a product or service that competes with Converta, or obtain Customer contact details by any means other than redeeming credits.

  • You must not use the Platform to send unlawful, misleading or harassing communications to Customers, or in any way that breaches applicable laws.

Breach of this section may result in immediate suspension or termination of your account.

  1. Professional Indemnity

You indemnify Converta in full against all losses, liabilities, costs, damages and expenses (including reasonable legal fees) arising from or in connection with your breach of these Terms, the services you provide to Customers, your handling of Customer information, or any claim brought by a Customer or third party relating to your conduct or services.

  1. Intellectual Property and Your Content

All intellectual property rights in the Platform and its content belong to Converta. These Terms do not grant you any rights in the Platform, its data, branding or content.

You retain ownership of content you upload to the Platform (such as your profile, reviews, testimonials or feedback) and grant Converta a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce and display that content, including your profile and business name, for the purpose of operating and marketing the Platform.

  1. Breach Fee

Where you breach clause 11 (Acceptable Use, Confidentiality and Anti-Circumvention), Converta may charge you an additional fee of up to five (5) times the price of the lead concerned, charged to your registered payment method. You acknowledge this represents a reasonable and proportional estimate of the administrative and investigative costs Converta incurs as a result of your breach, and does not constitute a penalty. This remedy is in addition to, and does not limit, any other rights or remedies available to Converta.

  1. Limitation of Liability

The Platform and all leads are provided on an "as available" basis. To the maximum extent permitted by law, Converta is not liable for any loss, damage or expense arising from your use of the Platform or any lead, including lost revenue, failed transactions, or the conduct of any Customer. Converta's total liability under these Terms is limited to the amount you paid to Converta for credits in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

  1. Suspension and Termination

You may stop using the Platform at any time. Converta may suspend or terminate your account for breach of these Terms, ineligibility, or conduct that risks harm to Customers, other professionals or Converta.

Where your account is terminated for breach or ineligibility, unused credits are forfeited unless otherwise required by law. Where Converta terminates your account without cause, unused purchased credits will be refunded on a pro rata basis or honoured for their remaining validity period.

  1. Notices

Any notice under these Terms must be in writing. Notices to Converta must be sent to ben@converta.com.au. Notices to you will be sent to the email address registered to your account and are deemed received 24 hours after sending.

  1. Changes to These Terms and Pricing

Converta may update these Terms and package pricing from time to time. We will provide a minimum of thirty (30) days' notice before any pricing change or material change to these Terms takes effect. If you do not accept a material change, you may stop using the Platform before the change takes effect. Continued use of the Platform after the notice period constitutes acceptance.

  1. Governing Law

These Terms are governed by the laws of Queensland, Australia, and are subject to the exclusive jurisdiction of the courts of Queensland.

  1. Contact

Converta Pty Ltd | ABN 72 693 952 680
Email: ben@converta.com.au