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Privacy Policy

Last updated 28 March 2026

CONVERTA — Agent Privacy Policy

converta.com.au Last updated: 28 March 2026

Converta Pty Ltd ABN 72 693 952 680 | ACN 693 952 680

1. Introduction

This Privacy Policy explains how Converta Pty Ltd (ABN 72 693 952 680, ACN 693 952 680) ("Converta", "we", "our", or "us") collects, uses, discloses, stores, and protects personal information provided by or collected from buyer's agents ("Agents", "you", or "your") who access or use the Converta agent platform (the "Platform").

Converta is committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read in conjunction with the Converta Agent Terms of Service.

2. Information We Collect

2.1 Information You Provide

When you apply for or use an account on the Platform, we may collect the following information:

  • Identity and contact information: your name, email address, and phone number.

  • Business information: your business or company name, and the geographic areas in which you provide buyer's agent services.

  • Service preferences: your ideal client profile, including preferred client budget ranges, property types, and buyer types (e.g. investor or owner-occupier).

2.2 Information Collected Automatically

When you access or interact with the Platform, certain information may be collected automatically, including:

  • Device and browser information: device type, operating system, browser type and version.

  • Usage information: pages viewed, features accessed, leads browsed, leads purchased, login history, time spent on the Platform, and clickstream data.

  • Screen recordings and session data: we may record screen interactions and session replays to analyse how the Platform is used and to improve the user experience.

  • Cookies and similar technologies: we and our service providers may use cookies, pixels, and similar tracking technologies to collect usage data and support Platform functionality.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • Platform operation: to provide, maintain, and improve the Platform and its features.

  • Account management: to process your application, manage your account, verify your eligibility, and communicate with you about your account status.

  • Lead matching: to display relevant leads based on your service areas, preferences, and activity.

  • Payment processing: to process lead purchases and credit transactions through our payment provider.

  • Analytics and improvement: to analyse usage patterns, improve Platform functionality, and develop new features. This may include reviewing screen recordings and session data.

  • Communication: to contact you regarding your account, Platform updates, new features, or matters relevant to your use of the Platform.

  • Marketing: we may use your information to send you communications about Converta services, promotions, or related offerings. You may opt out at any time.

  • Buyer communication: we may share certain information about you (such as your name or business name) with matched Buyers for the purpose of facilitating introductions and setting expectations prior to your contact.

  • Promotional use: we may use your name, business name, testimonials, reviews, or feedback for Converta's marketing and promotional purposes.

  • Aggregated insights: we may use general, non-identifying information (such as the number of Agents in a region, or service area coverage) in marketing materials or reports. This information will not identify you individually.

  • Legal and compliance: to comply with applicable laws, respond to legal process, enforce our Terms, and protect the rights, property, or safety of Converta or others.

4. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

4.1 Buyers

To facilitate the matching process, we may share limited information about you with Buyers, such as your name or business name. We will not share your contact details with Buyers without your knowledge.

4.2 Third-Party Service Providers

We engage third-party service providers to support the operation of the Platform. These providers may have access to your personal information only as necessary to perform their functions. Providers may include:

  • Website hosting and infrastructure providers

  • Payment processing services (e.g. Stripe)

  • Analytics and session recording tools

  • Email and communication platforms

  • Data storage and workflow automation tools

4.3 Legal Requirements

We may disclose your information where required or permitted by law, including to comply with a court order, subpoena, regulatory investigation, or other legal process.

5. Cross-Border Disclosure

Some of the third-party service providers we use are located outside of Australia, including in the European Union and the United States. Your personal information may be transferred to, stored in, and processed in jurisdictions outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles your information consistently with the APPs. By using the Platform, you consent to this transfer.

6. Data Retention

We retain your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements.

Following account closure or termination, Converta may retain your information for a reasonable period as required by law or for legitimate business purposes. Aggregated or de-identified data may be retained without limitation.

7. Your Rights and Choices

7.1 Opt Out of Marketing

You may opt out of marketing communications at any time by contacting us at contact@converta.com.au.

7.2 Access and Correction

You may request access to or correction of the personal information we hold about you by contacting us at the details in Section 11.

7.3 Deletion

You may request deletion of your personal information by contacting us at the details in Section 11. We will take reasonable steps to delete your information from our active systems, subject to any legal or operational requirements.

8. Data Security

Converta takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We use commercially available security measures and work with reputable third-party platforms that maintain their own security protocols.

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

The Platform may use cookies, session recording tools, and similar technologies to support functionality, analyse usage, and improve the user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect Platform functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on the Platform with a revised "Last updated" date. Your continued use of the Platform following any changes constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Converta Pty Ltd Privacy Officer: Ben Email: ben@converta.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.