Terms & Conditions

CONVERTA Platform Terms & Conditions
Converta Pty Ltd (ABN 72 693 952 680 | ACN 693 952 680)
Last updated: 17 June 2026

1. Overview

These Terms govern access to and use of the Converta platform (the "Platform") by professionals who use Converta to access buyer leads, including buyer's agents, mortgage brokers, and other property professionals approved by Converta ("you", "your").

By registering for or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. A separate Privacy Policy applies to each professional type and governs how we handle your personal information.

Converta operates a lead marketplace. Buyers complete a qualification process and their enquiries are made available to relevant professionals on the Platform. You purchase lead credits and use those credits to unlock leads that match your criteria.

2. Eligibility and Account Registration

To use the Platform you must:

• Register for an account and complete your profile.

• Hold and maintain any licence, registration, or authorisation required to provide your services in Australia. Buyer's agents must hold a valid real estate agent or buyer's agent licence. Mortgage brokers must provide a valid Australian Credit Licence (ACL) number or Credit Representative number.

• Provide accurate information and keep it up to date.

• Set your operating regions and lead preferences.

Converta may verify your eligibility, request supporting documentation, and suspend or remove any account that does not meet these requirements or that breaches these Terms.

3. Lead Credits and Packages

The Platform operates on a credit model. There are no subscriptions.

• You purchase lead credits in packages. The number of credits in each package and the price are displayed at the point of purchase.

• One credit unlocks one standard lead.

• Credits purchased in a package expire 90 days from the date of purchase. Unused credits expire at the end of that period and have no cash value.

• Converta may from time to time issue bonus leads (for example as a lead replacement, goodwill credit, referral reward, or promotional offer). Bonus leads do not expire.

• When you unlock a lead, bonus leads are deducted from your account first. Purchased package credits are only used once your bonus leads are exhausted.

You can view your current credit balance and bonus lead balance at any time in your account.

4. Lead Access and Exclusivity

• A standard lead may be unlocked by a maximum of three (3) professionals. You can see how many spots remain before you unlock. Once three professionals have unlocked a lead, it shows as Sold Out and is no longer available.

• Selected leads may be offered for exclusive purchase. An exclusive purchase uses additional credits and gives the purchasing professional sole access to that lead. Once purchased exclusively, no other professional can access that lead, and it shows as Sold Exclusively.

• Lead availability varies with market conditions. Converta does not guarantee the availability of leads in any particular location, budget range, volume, or timeframe.

5. Lead Matching by Profession

Leads are matched to professionals based on profession type, operating regions, and preferences.

• Buyer's agents are matched to buyer leads relevant to their operating regions and criteria.

• Mortgage brokers are matched only to buyer leads where the buyer has indicated their finance pre-approval status is "Not Started". Brokers do not see leads outside this criteria.

Converta may add additional professional types and matching rules over time.

6. Lead Qualification

Every lead has completed a qualification process before being made available on the Platform. All leads are verified by SMS one-time passcode (OTP). Qualification may also include checks against third-party databases, additional verification steps, or phone contact, depending on the information provided. The purpose is to confirm the enquiry is genuine and the buyer is actively looking to purchase property.

Converta does not warrant that any lead will respond, engage, convert, or transact. Buyer conduct is outside Converta's control.

7. Lead Replacements

If a lead is genuinely invalid (for example the contact details are incorrect, the person is completely uncontactable across multiple attempts, or the person was not a genuine enquiry and did not understand what they submitted), you may request a review by contacting Converta within seven (7) days of unlocking the lead.

If Converta determines the lead was invalid, one bonus lead will be added to your account. The following are not grounds for replacement: the buyer is not ready to proceed yet, is still deciding on location or budget, or chose not to proceed after contact. Converta's decision on replacements is final.

8. Payment

All payments are processed through our third-party payment provider. By purchasing credits you authorise Converta to charge the applicable amount. Prices are displayed at the point of purchase and are inclusive of GST where applicable. Credit purchases are non-refundable except as set out in these Terms or as required by law.

9. Acceptable Use and Confidentiality

• Lead information provided to you is for your use in contacting and servicing that buyer only. You must not resell, redistribute, share, or repurpose lead information for any other purpose.

• You must handle all buyer personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

• Your activity on the Platform, including your account presence, credit purchases, and lead unlocking behaviour, is commercially confidential. Converta will not disclose this to other professionals or buyers without your consent, except as required by law.

• You must not use the Platform to send unlawful, misleading, or harassing communications to buyers, or in any way that breaches applicable laws.

Breach of this section may result in immediate suspension or termination of your account.

10. Promotional and Bonus Leads

Converta may from time to time offer promotional or bonus leads. Bonus leads are not transferable and hold no cash value. Unless stated otherwise, bonus leads do not expire.

11. Limitation of Liability

The Platform and all leads are provided on an "as available" basis. To the maximum extent permitted by law, Converta is not liable for any loss, damage, or expense arising from your use of the Platform or any lead, including lost revenue, failed transactions, or the conduct of any buyer. Converta's total liability under these Terms is limited to the amount you paid to Converta for credits in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

12. Account Suspension and Termination

You may stop using the Platform at any time. Converta may suspend or terminate your account for breach of these Terms, ineligibility, or conduct that risks harm to buyers, other professionals, or Converta. On termination, unused credits are forfeited unless otherwise required by law.

13. Changes to These Terms and Pricing

Converta may update these Terms and package pricing at any time. We will provide a minimum of thirty (30) days' notice before any pricing change takes effect. Continued use of the Platform after the notice period constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia, and are subject to the exclusive jurisdiction of the courts of Queensland.

15. Contact

Converta Pty Ltd | ABN 72 693 952 680
Email: ben@converta.com.au